Overview
Welcome to our Membership Grade Guide. This article outlines the requirements and exclusive benefits for each of our customer tiers: General, VIP, and VVIP.
Membership Tier Requirements
To qualify for a specific grade, your account must meet the following cumulative purchase or activity criteria:
| Grade | Qualification Criteria |
|---|---|
| General | Standard sign-up / New member |
| VIP | Over $500 in total purchases or 10+ orders |
| VVIP | Over $2,000 in total purchases or 30+ orders |
Exclusive Benefits by Grade
Below are the rewards and services available to members based on their current tier:
1. General Grade Benefits
Welcome Coupon: 5% discount on your first order.
Point Accrual: 1% of the purchase amount.
Monthly Newsletter: Access to early-bird sales.
2. VIP Grade Benefits
VIP Discount: Automatic 5% off on all items.
Point Accrual: 3% of the purchase amount.
Birthday Coupon: $20 gift voucher annually.
Priority Support: Fast-track customer service tickets.
3. VVIP Grade Benefits
VVIP Discount: Automatic 10% off on all items.
Point Accrual: 5% of the purchase amount.
Free Shipping: Always free on all domestic orders.
Exclusive Events: Invitation to private brand events and pre-launches.
Concierge Service: Dedicated 1:1 account manager support.
Frequently Asked Questions (FAQ)
Q: When is my grade updated?
A: Membership grades are calculated on the 1st of every month based on the previous 6 months of activity.
Q: Do points expire?
A: Points earned remain valid for 12 months from the date of accrual.
Q: How do I check my current grade?
A: You can view your current status under My Page > Membership after logging in.
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